As a service engineer, what impact does GDPR have on my day to day work.

If you receive questions from a client, you should forward them to gdpr@televic.com. From there, they will be dispatched to the correct person.

You can further contact your existing client contacts. You are contacting them in the context of a support contact or a support request - so you don't need any additional permission to do this.

To store personal data (of an external party - a client) on the company network, you need to open a ticket in the IT infrastructure helpdesk.

Further concrete consequences of GDPR to your daily work are described in a new policy on the acceptable use of information and information security (see attachment). Please read this policy carefully. Section 6 explains the concrete attention points with regard to GDPR.